Call Us: 623-340-6152   |   Cell: 623-340-6137
Satisfied Customers

We really appreciate our customers and the loyalty they have shown to our team. We have included some of their comments in the statements below:

We Love Working with our Military Families

Our experience with Carl Phillips has been nothing short of amazing. We live in the Washington DC area and in December 2008 we decided to buy a house in the Phoenix area as a future retirement home. We interviewed by phone several real estate agents we found through the Internet and were extremely impressed with Carl’s knowledge, responsiveness and willingness to work with us, so we enlisted him as our agent. We flew out to Phoenix in January 2009 to look at prospective properties. Carl spent two full days showing us house after house. Since the houses we were interested in were either short sales or foreclosures, we knew we had to be patient. Over the next five months, Carl advised us and guided us through the short sale/foreclosure process. He visited the many houses we identified through the MLS, took pictures of them and gave us his assessment. He quickly submitted bids on houses that met our criteria. He was always patient, quick to respond and thorough. He made us feel like we were his only clients, even though we knew we weren’t. We were so confident in Carl’s judgment that we committed to buy a house sight unseen. All we had were the MLS photos, his pictures and his opinion – but that was enough for us. After we closed, we flew out to Phoenix to see the house for the first time and we are absolutely thrilled. Carl did not steer us wrong. With some realtors, once the transaction is complete the relationship ends. Not with Carl. He continued to assist us. We could go on and on about how wonderful Carl is but we’ll leave space on his feedback page for others. In short, if you work with Carl you will end up with a relationship, not just a transaction. He will always look out for your best interests and he’ll provide whatever support you need. We are a military family, move around a lot and have dealt with many real estate agents. Without a doubt Carl is the absolute best!
James & Laura B. - Rockville, MD

As I explain in the "A Satisfied Family" segment below, we normally don't write a response recognizing a client, we let them do the writing for us. However, we feel compelled to add on to the comments directly above from James & Laura B. As mentioned in their comments, they were a military family and moved around a lot. James served in several other posts after leaving the Pentagon and before he retired from the USAF in 2016. In addition to the home they initially bought, and before his retirement, we sold a home to his brother (Phillip B.) here in Surprise. Before James retired, he and Laura contracted for a home to be built in Goodyear and soon after they closed on their new home, we sold a home to their son and daughter-in-law (Theron & Stella B.), also in Goodyear. We are currently under contract for a home for James' father (Peter B.) in Surprise. That is five homes to this family and we are hopeful that the number will increase in the future. The point here is that we really appreciate the loyalty shown by our clients. Yes, we try hard to provide the best service possible and we take advantage of every opportunity to go beyond what is expected. And, we value every client as family, we appreciate them, we care about them, and we are grateful for a lasting relationship that grows stronger every day.
The First Impressions Team


Being a full-time working mother and military wife, I didn't have much time to look for our next rental home. But, after meeting Carl Phillips from The First Impressions Team, we were deeply impressed on how professional and courteous he was. Not only did he set up a list of homes for us to view on a website, he was in constant contact with us making sure any questions we had were properly addressed and even offered to drive us around to view homes when we arrived in Arizona. After finding our current home and moving in, he even contacted us again for follow-up. His attention to detail and communication with his clients are highly impeccable. We intend to purchase our first home next year and we wouldn't have any other Realtor assisting us with our search. Thank you, Carl, for your hard work and committment to excellence. (Denise and her husband were transferred from Mississippi to Luke AFB).
Denise K. - Surprise, AZ

A Satisfied Family

We usually post recommendations written by our clients, however, we feel it is very appropriate to write a testimonial to one of our clients. We were referred to Tom & Ginger F. by their son-in-law, who is our Insurance Agent. We listed and sold their home in Phoenix and then found them another to buy in Anthem, AZ. Since then, we have sold a new home to their son-in-law and daughter, Kyle & Rachel B. - Peoria, AZ, to another son-in-law and daughter, David & Amanda C. - Sun City, AZ, to their son Stephen F. - Phoenix, AZ, and another to Ginger's brother Tony J. - Phoenix, AZ. We really appreciate the confidence this family has placed in The FIRST IMPRESSIONS TEAM.

We Love Out of State Customers

My husband is in the military and was recently transferred to Phoenix for training. Being a military wife, it was my responsibility to do the house hunting ahead of the move to get an idea of the local area and allow us to find a home as soon as possible when we arrived. We would only be in the area for several months so we wanted to rent a home. I contacted Carl and was pleasantly surprised that a Realtor would help me find a rental home. He listened to the criteria that we were looking for in a home and set up a website for us. This was very helpful, especially since we were 1500 miles across the country. Just by looking at homes available in the area, we were able to quickly narrow down our list of choices. Carl was able to take us to look at homes the day after we arrived and we found a great home the same day. We have now recommended him to all of our friends who will be moving to the area. If we move back to the Phoenix area in the future, he will be the first and only person we call to help us find a home to buy. Thank you Carl, for helping us find a great home!
Matt & Kyle S. - Surprise, AZ


I live outside of the greater Phoenix area but own a home in Surprise, AZ. Carl and Karen Phillips have been our life saver over the past 10 years. They have identified qualified renters and kept us informed as to the rental and resale market. The last renter that they identified was our tenant for 7 years, which shows that they really do identify qualified renters. We have now decided to sell our home and they have managed a seamless process from helping us prepare the property for sale to now listing the property. During all of our interactions, I have found them to provide the highest professional quality services and advice, and I now, with pleasure, highly recommend them to others who may need support in either renting or selling a property in the greater Phoenix area.

Phillip L. - Gaithersburg, MD

We Understand Investor Issues

I am an out of state investor and "Trust" is the most important attribute I was looking for in a Realtor. Carl and Karen treated my wife and I like family. They have done everything I have asked in a professional manner looking out for our best interest, even when it cost them. It is nice to have someone who understands the complexities of investing from the investor's point of view. I have already recommended them to friends and would not consider using anyone else.
Gary & Theresa F. - Beaverton, OR

We Don't Mind the Pressure

Their Domain Name says it all! My husband and I are very busy, maintaining our careers in the resort business, as well as, raising our two children. We were in a crunch to move by January 1, 2007. Every Realtor I spoke with, prior to Carl, intended on working with us after the holidays. Carl rescued us! He promised excellent service and delivered more than what we had expected! He provided us with ease by meeting every need and want that my husband and two children requested. We met Carl approximately 12/1/2006 and moved into our lovely new home on 12/29/2006. Carl was able to remove the stress from our household and my family was able to celebrate Christmas traditionally. We will be forever grateful! We consider Carl our family Realtor, with his proven track record. We know that his team can handle any real estate transaction for our family's needs in the future.
P.S. My father-in-law is a retired Broker and my brother-in-law is a Realtor. Carl had a tough act to follow! First Impressions delivers excellent service from the first Hello!!!!!
Rebecca & Ted S. - Surprise, AZ

We Also Love Recommendations

I really appreciate the support I received from Carl and Karen. They helped me find a really good home to buy. When I'm ready to sell or buy in the future, they will be the Realtors I choose. I would recommend them to anyone who is looking for real estate.
Sofia V. - Peoria, AZ

We have been fortunate enough to know Carl and Karen for about two years now. I have known Realtors who are very dedicated to their work, but Carl and Karen have the goodness, for lack of a better word, and integrity beyond compare. They both have now become an integral part of our family. We found our dream house, thanks to them, and can never thank them enough.
Amit & Samriti D. - Phoenix, AZ 

Send Us Your Comments

If you are pleased with our service and would like your comments posted here, send us an email.


First Impressions of Phoenix
5701 W Ludden Mountain Drive • Glendale, AZ 85310-2750
Call Us: 623-340-6152 • Cell: 623-340-6137
Home: 623-594-3029
Fax: 623-594-5029